Benchmark Privacy Policy

Last Updated: September 17, 2025

At Benchmark, your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, how you can control it, and other important information. This policy applies to all Benchmark products, services, websites, apps, software, servers, and devices.

Table of Contents

  1. Personal Data We Collect

  2. How We Use Personal Data

  3. Reasons We Share Personal Data

  4. How to Access and Control Your Personal Data

  5. Cookies and Similar Technologies

  6. Products Provided by Your Organization (if relevant)

  7. Accounts

  8. Data Collection from Children

  9. Other Important Privacy Information

    • Security of Personal Data

    • Where We Store and Process Personal Data

    • Retention of Personal Data

    • State / Regional Data Privacy Laws

    • Advertising

    • Speech Recognition Technologies (if applicable)

    • Preview or Free-of-Charge Releases

  10. Changes to this Privacy Policy

  11. How to Contact Us

1. Personal Data We Collect

Benchmark collects personal data from you in various ways: when you provide it directly, through your interactions with our products/services, and from third parties. The exact data collected depends on which Benchmark products or features you use, your settings, and your location.

We may collect:

  • Name and Contact Data. Your name, email address, postal address, phone number, etc.

  • Credentials. Username, password, or other authentication or security information.

  • Demographic Data. Age, gender, country, preferred language.

  • Payment and Subscription Data. Information required to purchase or subscribe, billing history, payment method.

  • Usage & Device Data. Data about how you use our products: interaction data, logs, performance data, error reports; device type, operating system, hardware identifiers, IP address, geo-location (approximate or precise).

  • Content & Communications. Files, messages, or media you upload, create or share; communications you initiate (e.g. via support, chat, email).

  • Interests & Preferences. Inferred or stated, for personalization (e.g. topics of interest, settings, favorites).

  • Voice, Text, and Input Data. If you use voice commands or text input, we may collect voice recordings, typed text, etc.

  • Other Data. Sensor data if using mobile devices, photos or images (including metadata), contacts (if you grant access), etc.

2. How We Use Personal Data

We use your data for various purposes, including:

  • To provide, maintain, secure, and support our products and services.

  • To deliver updates, fixes, and new features.

  • To personalize your experience, make recommendations, and tailor content.

  • For customer support and to respond to your inquiries.

  • To analyze usage and improve our products, services, and user experience.

  • To protect against fraud, abuse, security threats, legal claims, and enforce our terms.

  • To send you notifications, promotional offers, and marketing (where permitted).

  • To comply with legal obligations.

We process personal data based on one or more legal bases, including:

  • Your consent.

  • Performance of a contract.

  • Compliance with legal obligations.

  • Legitimate interests (balanced with your rights and privacy).

3. Reasons We Share Personal Data

We may share your personal data in the following circumstances:

  • With affiliates, subsidiaries, or related entities for the purposes described in this policy.

  • With service providers who help us deliver our services (e.g. payment processors, cloud hosting, analytics, customer service).

  • With third parties when required by law or regulation, or to respond to lawful requests (e.g. by courts, regulators).

  • To protect rights, safety, and security, for example, fraud prevention, investigation of abuse, or defending legal rights.

  • With your consent.

  • In connection with a business transaction (e.g. merger, acquisition, assignment of rights), as permitted by law.

4. How to Access and Control Your Personal Data

You have rights regarding your personal data. Benchmark provides tools and options for you to:

  • Access the data we hold about you.

  • Correct or update your data.

  • Delete or request deletion of your data.

  • Withdraw your consent (where processing is based on consent).

  • Object to or restrict certain processing (such as direct marketing or profiling).

  • Port your data (if a legal right in your jurisdiction).

Depending on the product or service, you may have controls via:

  • Your account settings.

  • Privacy dashboards.

  • Opt-in/opt-out settings for marketing or personalization.

  • Cookie consent banners or preference settings.

Where something isn’t possible via interface tools, you can contact us via the methods in the “How to Contact Us” section.

5. Cookies and Similar Technologies

We, and our partners, use cookies and similar technologies (e.g. web beacons, local storage) for:

  • Storing preferences and settings.

  • Authentication and session management.

  • Analyzing usage, performance, and errors.

  • Delivering and measuring ads.

  • Security (fraud detection, preventing abuse).

You can manage cookies and similar technologies by:

  • Accepting or rejecting non-essential cookies via cookie banners or settings.

  • Adjusting browser settings to block or clear cookies.

  • Using tracking protection features or private browsing.

6. Products Provided by Your Organization (if relevant)

If you use Benchmark products via an organization (e.g. employer, school):

  • Your organization may control certain data or settings.

  • Some data (diagnostic, interaction, content) may be accessible or managed by the organization.

  • Organizational policies may apply; for example, you may lose access if you leave the organization.

7. Accounts

If you create an account with us (or via an organization):

  • We hold account-related data (credentials, profile, contact, payment info).

  • Signing in may enable syncing, cross-device features, personalization.

  • For work/school accounts, additional rules may apply.

8. Data Collection from Children

If applicable:

  • We collect personal data from children only with parental or guardian consent, or as permitted by law.

  • We do not use or share children’s personal data for targeted advertising.

  • We limit retention and access to children’s data.

9. Other Important Privacy Information

Security of Personal Data

We employ technical, administrative, and physical measures to protect your data from unauthorized access, loss, misuse, alteration, or destruction.

Where We Store and Process Personal Data

Your data may be stored, processed, or transferred to locations around the world. Benchmark complies with applicable international data transfer laws and uses appropriate safeguards (e.g. standard contractual clauses, adequacy decisions).

Retention of Personal Data

We retain personal data only as long as necessary for the purposes we collected it, and as required by law. Depending on what data and for which purpose, retention periods may vary.

State / Regional Data Privacy Laws

If you are subject to particular data protection laws (e.g. GDPR in Europe, CCPA / CPRA in California, others), you may have additional rights. We comply with applicable laws and provide notices as required by those laws.

Advertising

If Benchmark uses advertising / marketing:

  • We may use your data to deliver relevant ads or offers.

  • You will be given choices to opt out.

  • We do not use content of private messages or files for targeting (unless explicitly stated).

Speech Recognition / Voice Technologies (if applicable)

If we collect voice or audio for speech recognition, dictation, or voice-command features, we will explain in product-specific sections: what is collected, how used, stored, and how long retained.

Preview / Free / Beta Releases

If you use pre-release or free-of-charge or beta versions of Benchmark products, you may agree to additional terms; features may be more experimental; data collection may vary.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Indicate the date of last change.

  • Notify you appropriately (e.g. via the product, via email) when changes are significant.

  • Encourage you to review the policy periodically.

11. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Benchmark Privacy Support