Your organization
Keep business ownership where it belongs.
- Own domains, cloud tenants and company data
- Approve access requests and business changes
- Name emergency and recovery contacts
- Perform specifically delegated routine tasks
Benchmark CoManage / Co-Managed IT
Keep control. Build capacity with Benchmark CoManage.
Keep your internal expertise and the administration you want to manage. Bring Benchmark alongside your team for specialist support, defined oversight and complex changes—with responsibilities agreed in writing.
01 / Built to work alongside you
You don’t have to choose between control and support.
For organizations with an authorized internal administrator or IT team, multi-location operators needing technical depth, and leaders who want visibility without carrying every technical task.
Your team may handle standard account requests, coordinate vendors or make operational decisions. A shared model makes those responsibilities visible and secure. Benchmark CoManage is a shared-administration offer, distinct from the outsourced operating model of Benchmark ManagedPro.
02 / A responsibility map
Your people and our people. One agreed way of working.
This is an example of how work can be divided. Your service schedule assigns the actual tasks, owners and boundaries.
Benchmark, when contracted
Add the capacity and expertise you need.
- Configure agreed delegated access
- Support escalations and significant changes
- Maintain in-scope technical documentation
- Coordinate contracted security and service reviews
Together
Set the rules before they are needed.
- Agree task owners and service windows
- Use verified approvals for sensitive changes
- Maintain an incident escalation process
- Review the responsibility map as needs change
03 / Shared security rules
Shared work needs clear guardrails.
Delegation should make the work easier without making accountability harder to trace.
Routine, non-privileged administration may be delegated through platform-specific roles. High-risk account recovery, privileged access and security changes need stronger verification and a documented approval path.
Controls we agree together
- Named accounts—not shared super-admin passwords
- Least privilege and scoped administration
- Phishing-resistant MFA where feasible
- Change records for sensitive actions
- Human approval and retained audit evidence
- Clear incident and emergency escalation
Your engagement / Benchmark CoManage
A clear agreement from the start.
Organizations with a designated executive or internal administrator who want to share the work with Benchmark.
The outcome we work toward
Shared administration, escalations, oversight, change approvals and reporting—with a clear responsibility map.
How the engagement is structured
Monthly account minimum plus covered users, devices, sites and modules. Projects are quoted separately.
Where the boundaries sit
Client-assigned tasks remain outside Benchmark’s scope unless separately contracted. Access and decision rights follow the agreed responsibility map.
Your proposal and signed agreement confirm the scope, responsibilities, charges and service commitments before work begins.
04 / Getting started
A better partnership starts with a responsibility map.
- 01
Assess
Map your systems, current administrators and the gaps where you want support.
- 02
Assign
Agree who owns each task, the access it needs and the controls around it.
- 03
Operate & review
Work to that responsibility map, review changes and adjust as your organization develops.
05 / Questions, answered
Know where you stand before you begin.
Does this remove Benchmark from administration?
No. Your service schedule identifies the work your team and Benchmark perform. Access, oversight and approvals follow the agreed responsibility map.
Can our office manager or leadership reset passwords?
Routine non-privileged resets may be delegated using platform-specific permissions and verified identity processes. High-risk administrator recovery and security changes need stronger controls.
Do we own our domain and tenant?
Your organization should retain ownership of client accounts and company data, with documented recovery control and authorized contacts. We review existing ownership and any transfer requirements during discovery.
Can AI handle routine tasks?
AI may assist with explanations, documentation and approved requests. Sensitive administration remains subject to access controls, human approval and audit evidence; autonomous administration is not promised.
What is covered, and when is support available?
The agreement defines systems, recurring tasks, service windows, escalation, optional tools and separately quoted projects. After-hours response, monitoring and incident coverage are not assumed.
How is Co-Managed IT priced?
Monthly account minimum plus covered users, devices, sites and modules. Projects are quoted separately. Your proposal confirms the actual responsibilities, coverage and charges; this page makes no service-level guarantee.
How does onboarding and handoff work?
We assess current access, dependencies and owners, then agree a transition and documentation plan. Client approvals, vendor cooperation, retention choices and platform constraints shape the timing.
A practical next step
Let’s map a stronger partnership for your team.
Tell us what is working, where the friction is and what you want to accomplish next. We’ll help identify a useful place to begin.
Prefer to talk? 877-327-6106 · Already a client? Visit the Client Center.