01 / Managed Print Services
Review the fleet
Understand devices, locations and existing agreements.
- Usage requirements
- Lease and warranty records
- Supported network paths
Managed Print Services
Make printing a manageable part of the workplace.
Connect printer access, device records, provider responsibilities and recurring issues around the documents your organization actually needs to produce.
01 / Operate
Review the fleet.
Connect printer access, device records, provider responsibilities and recurring issues around the documents your organization actually needs to produce. We begin by understanding the current environment, the people affected and the decisions your organization needs to make. Existing records and stakeholder input help distinguish an immediate operating need from a separately scoped improvement. The result should be a plan your team can use, with no uncertainty about who approves the work or owns the next action.
02 / What we do for your organization
The work, explained.
Your proposal selects the activities and deliverables that fit your environment. These are the areas we can scope with you.
02 / Managed Print Services
Organize access
Align print queues and permissions to the working environment.
- Driver compatibility
- User access
- Sensitive-document settings
03 / Managed Print Services
Coordinate support
Give office teams a clear route when printing stops.
- Vendor escalation
- Consumables ownership
- Refresh and consolidation priorities
04 / Managed Print Services
Documentation and ownership
Leave managed print services with a clear operating handoff, so the next request does not depend on someone remembering how the work was completed.
- Record approved changes and validation results
- Identify the owner of outstanding actions
- Agree the support or project handoff
03 / Deliverables & scope
Know what you are agreeing to.
Before work begins, the proposal identifies what will be delivered, who is responsible and how completion will be reviewed.
- A current-state summary for managed print services
- An agreed plan covering driver compatibility, user access, sensitive-document settings
- Validation and exception records for the work in scope
- A documented handoff with owners, dependencies and next steps
Important scope details
Printer leases, hardware repair, supplies, page allowances and manufacturer service are included only where stated. Specialist production-print equipment may require vendor support.
A clear commercial starting point
Recurring services use an agreed service schedule. Assessments and projects use a defined statement of work. Your proposal states the actual charges, dependencies, exclusions and approval process—before you commit.
Discuss managed print servicesA useful first conversation
Bring the challenge. We’ll help define the next step.
Tell us which systems or sites are involved, who depends on them, what is not working and any deadlines. Existing diagrams, service agreements or equipment lists help, but you do not need a finished technical brief to begin.
04 / Common questions
A little clarity before we talk.
Does managed print include toner and repairs?
Only when the agreement expressly includes them. The proposal distinguishes IT configuration and coordination from the manufacturer or print-provider service.
What should we bring to the first conversation?
Bring the business requirement, affected users or sites, existing records and any deadline. For managed print services, useful details include usage requirements, lease and warranty records, supported network paths. Do not send credentials or sensitive records through the sales form.
Can this fit into an existing Benchmark agreement?
We review the current service schedule first. Work is included only where that agreement covers it; additional systems, projects or specialist activities receive an approved scope and charges.
How are responsibilities and costs confirmed?
Before work begins, the proposal identifies deliverables, assumptions, dependencies, client approvals, charges and exclusions. Any recurring coverage or ongoing support is stated separately rather than assumed.
Let’s talk about your next step
Let’s plan managed print services around your organization.
Tell us about your printers, usage, supplies, access controls and service needs. We’ll help define the work, responsibilities and scope before you commit.
Prefer to talk? 877-327-6106 · Already a client? Visit the Client Center.