overview
Our Technical Support Plans
We understand that different organizations have unique support requirements. That’s why Benchmark offers multiple support tiers, allowing you to select the plan that best aligns with your goals, budget, and operational demands.
GETTING THE RIGHT SOLUTIONS.
Our IT Service Plans
Our Standard Support Plan provides essential support services for small to medium-sized businesses. This plan includes:
- 24/7 Help Desk Support via phone and email
- Remote troubleshooting and diagnostics
- Regular system updates to maintain performance and security
- Monthly health reports on system performance and usage
For organizations with more complex technology environments, the Advanced Support Plan offers enhanced features, including:
- All benefits of the Standard Plan
- Priority response times
- On-site support visits (per plan agreement)
- Quarterly system optimization reviews to ensure peak performance
Designed for large organizations with critical IT needs, the Premium Support Plan provides comprehensive, proactive support and preventive care. This plan includes:
- All benefits of the Advanced Plan
- Dedicated support specialist
- Customized disaster recovery planning and support
- Annual technology strategy sessions with Benchmark’s IT consultants
- Real-time network monitoring and alertin
Our flexible support plans ensure that you have access to the right level of support, whether you need occasional assistance or continuous monitoring and management. Benchmark’s support team is available 24/7 to address your concerns, troubleshoot issues, and maintain your system’s stability and security.
HELP WHEN YOU NEED IT
How to get support?
Benchmark makes it simple for clients to request support and resolve issues quickly. Our streamlined service request process ensures fast response times and efficient solutions:
- Request Support Online
Visit our Support Portal here to submit a service request. Simply log in, describe your issue, and upload any relevant documentation or screenshots. Our team will review your request and respond promptly. - Contact Our Support Team by Phone or Email
For immediate assistance, call our support hotline at 877-327-6106 or email us at support@itsbenchmark.com. Our skilled technicians are ready to assist with urgent issues and provide guidance. - Track Your Request
Once your request is submitted, you can track its progress through our Support Portal. You’ll receive regular updates on the status of your request, estimated resolution time, and any required follow-up actions. - Emergency Support
For clients with the Advanced or Premium Support Plan, Benchmark offers emergency on-site support for critical issues. Contact our emergency support line to activate expedited assistance and receive priority attention.
HOW CAN WE HELP YOU
Why Choose Benchmark for Technical Support?
Experienced, Certified Technicians:
Our team includes certified experts across a variety of technology fields, ensuring you receive knowledgeable, high-quality support for any issue.
Proactive Issue Prevention:
With our higher-tier plans, Benchmark actively monitors your systems and addresses potential issues before they impact your operations.
Flexible Support Options:
Our support plans are designed to grow with your organization, offering scalable options as your technology needs evolve.
Commitment to Client Satisfaction:
At Benchmark, client satisfaction is our top priority. We’re dedicated to providing timely, reliable, and effective support, so you can operate with confidence.
WHY BENCHMARK
See why Businesses Choose Us First.
Get Started with E-Rate
Maximize your E-Rate benefits with Benchmark Technology Corporation’s dedicated team of experts.
Whether you’re applying for the first time or looking to upgrade your current network, we’re here to help you every step of the way.
Connect with us today to discuss how E-Rate can transform connectivity for your institution and discover how Benchmark can support your goals for a connected and empowered learning environment.
Let’s Talk About IT
Get Help Now: 1-877-327-6106
