overview

When you need IT done now.

When systems go down or technology fails, waiting isn’t an option. Benchmark’s On-Call Field Technical Support Services put certified technicians at your doorstep—fast. Whether it’s an urgent repair, new hardware deployment, or on-site troubleshooting, our field engineers provide hands-on expertise to get you back up and running.

We bridge the gap between remote support and boots-on-the-ground service, ensuring issues are resolved quickly, efficiently, and with minimal disruption to your operations.

Need help now, let’s get started.

GETTING THE RIGHT SOLUTIONS.

What we deliver

  1. Rapid Response Technicians
    Dispatch qualified field engineers to your site when remote troubleshooting isn’t enough.
  2. Hardware Installation & Break/Fix Support
    PCs, servers, printers, networking gear, and more—installed, repaired, or replaced on demand.
  3. Network & Cabling Support
    On-site configuration, testing, and repair of routers, switches, access points, and structured cabling.
  4. Peripheral & Device Support
    Printers, scanners, VoIP phones, POS systems, and mobile devices—set up, diagnosed, or fixed on the spot.
  5. Preventive & Emergency Services
    From scheduled site visits to urgent outages, we provide both proactive and reactive field services.
  6. Multi-Location Coverage
    With scalable resources, we support single offices, regional operations, and nationwide rollouts.

HOW CAN WE HELP YOU

Why On-Call Field Support Matters

Minimize downtime with fast, on-site fixes that remote help desks can’t solve.

Keep operations moving by addressing issues at the source.

Extend your IT team without the overhead of full-time staff in every location.

Peace of mind knowing help is available when and where you need it.

WHY CHOOSE BENCHMARK

Why Choose Benchmark for Field Technical Support?

  • Experienced field engineers with certifications across hardware, networking, and enterprise systems

  • Proven track record supporting SMB, enterprise, nonprofit, and government clients

  • Flexible options: per-call dispatch, block hours, or service contracts

  • Integration with Benchmark’s remote helpdesk for seamless escalation and support continuity

  • Nationwide availability with localized response

WHY BENCHMARK

Ready to Get Reliable On-Site Support?

If you need Microsoft help, we are here for you.

Benchmark’s On-Call Field Technical Support Services are designed to keep your business running smoothly—no matter the issue, no matter the location.

Ready to discuss how we can help you? Call us now, or use the Contact form to reach out today.

Let’s Talk About IT

Get Help Now: 1-877-327-6106